Coordination Center Associate (HEALI)

Job Description

The Health Equity Alliance of Long Island (HEALI) is Long Island’s Social Care Network (SCN) of community-based organizations (CBOs) and healthcare providers building a person centric model that integrates healthcare, social care, and behavioral health care. HWCLI is the lead entity for the HEALI Social Care Network. The SCN brings together social service and health care providers from across Nassau and Suffolk counties to provide enhanced healthcare equity through improvements in need identification, care coordination, integration, and provision of tailored funding.

HWCLI seeks an experienced, energetic, passionate, and socially conscious individual to support the HWCLI and HEALI mission as a Coordination Center Associate. This position reports to Community Health Worker Manager.

Responsibilities include:
Receive, review, and distribute all incoming referrals to HEALI, assigning referrals to the internal team or network partners as appropriate
Track referral activity and ensure timely follow-up by contracted partners in accordance with network standards
Review and route inbound member self-screens and screens ingested from off-platform partners
Monitor the HEALI phone line, respond to member inquiries, and assist in addressing member needs and barriers to care
Serve as a liaison between care teams and community-based partners to support coordination of care, particularly when members are at risk of disengagement or delayed services, including follow up on provider attestations
Facilitate referrals to appropriate programs, services, and resources based on member needs, eligibility, and service availability
Produce and maintain required reports related to referrals, member engagement, outcomes, and operational performance
Assist with providing select SCN services, working closely with the internal Community Health Workers and Finance, that require ordering, delivery, or scheduling of services through third party vendors
Assist with adding Level 1 services provided by Long Island community Based organizations to accept and send referrals to/from HEALI
Identify workflow gaps and operational challenges and provide feedback to support continuous improvement
Provide operational and administrative support to the navigation and care delivery team as needed
Support additional programs and initiatives as assigned
Qualifications and Experience:

High school diplomas required
Associate or bachelor’s degree in healthcare or related field preferred
Experience in healthcare coordination, care navigation, case management support, or administrative support roles
Experience handling inbound calls and supporting members or clients in a service-oriented role preferred
Familiarity with social service programs, community-based organizations, and referral networks preferred
Knowledge, Skills, and Abilities:

Preferred: Experience in Unite Us
Strong communication skills, including active listening and the ability to adapt communication style to different audiences
Ability to solve problems and identify solutions in a fast-paced, evolving environment
Strong organizational skills, multitasking abilities and attention to detail
Strong interpersonal skills with the ability to tailor style to match audience
Demonstrated ability to work independently while also collaborating effectively within an interdisciplinary team, managing multiple priorities
Strong commitment to social justice and HWCLI’s mission
Proficiency in Microsoft Office (Outlook, Word, Excel)
Commitment to improving health equity, access, and quality of care across Long Island
Benefits:

Employer-paid health insurance for single individuals
Retirement plan with Employer match after 1-year, disability insurance, flexible spending accounts, paid time-off
Hybrid work environment, ability to travel to office and local partners required
Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity

HWCLI is an equal opportunity employer.