Case Manager- Education, Rehabilitation and Support Enforcement / Early Intervention Program (ERASE/EIP)

Job Description

Are you passionate about supporting Families & Communities Population and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated full time Case Manager to join the Education, Rehabilitation and Support Enforcement/ Early Intervention Program.

Salary: $25

Schedule: 9AM-5PM, Monday- Friday

Location: 400 Carleton Avenue in Central Islip, NY

What drives the core purpose of this job:

The Case Manager is responsible for assisting the Supervisor of the ERASE/EIP Program in coordinating and monitoring the program.

What are the key Responsibilities:

Act as a liaison among CSEB & Department of Social Services, Hearing Magistrates & court personnel, County Attorneys, Respondents, Petitioners and/or Assignors.
Interview newly-ordered Respondents (at court) to provide them with an explanation of their court orders, as well as information on how, when and where to make their child support payments. Provide information regarding the process to file a petition or any other enforcement procedure.
Mail out all relevant payment information to parties who do not stay/attend court appearance.
Perform system searches and update all relevant information in the DSS court computer retrieved through the interview.
Contact employers to verify employment.
Prepare materials necessary on a monthly basis for Child Support Seminar.
Perform clerical work such as filing, logging, tracking, sending letters, returning phone calls, etc.

What key knowledge, skills, and abilities are required to excel in this role:

High school diploma or educational equivalent required. Degree in Behavioral Sciences or Criminal Justice preferred.
Minimum of two years of relevant work experience and knowledge of administration procedures required.
Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft office applications, calendar, and email and/or database software necessary to perform work assignments.
Excellent communication, organizational and interpersonal skills
Must have access to automobile and possess a valid drivers license to operate in NY State.

What We Offer

At EAC Network, you will find more than just a job – you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.

We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the Gold Healthy Workforce Designation from Cigna in 2024 and 2025.

Additionally, all employees are eligible to participate in EAC Network’s 401(k) plan, and full-time employees receive a 3% employer contribution after one year of service. EAC employees may also be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.