Project Manager

Job Description

Tired of Being Just Another Name on a Job Site Instead of the Person Who Actually Closes and Delivers?

If you’re the person who can walk into a client’s worst day and turn it into a 5-star experience… the one who closes with confidence, documents with precision, and fights for the client all the way through the insurance process — but you’re tired of disorganized companies, empty growth promises, and roles that don’t reward you for the revenue you actually bring in, keep reading.

Who This Is For:

– A natural closer with a strong sales acumen and a track record to back it up.
– Someone who takes extreme ownership of a project from first call to final invoice — no passing the buck.
– A relationship-builder who earns trust fast and turns stressed-out clients into loyal, 5-star reviewers.
– Someone technically sharp enough to speak the language of restoration, insurance, and construction with confidence.
– A collaborator who lifts up other Project Managers instead of competing with them.
– Someone who thrives in a start-up mentality environment — metrics-driven, growth-focused, and never satisfied with “good enough.”

What This Role Really Looks Like:

This is a Project Manager role with United Water Restoration Group (UWRG) — a property damage mitigation industry disruptor providing 24/7/365 restorative solutions for water, fire, mold, asbestos, and other hazardous material damage. For more than 6 years, our independently owned Long Island, NY organization has grown to serve homeowners, businesses, and property managers across the island — and we’re a five-time winner of “Best Restoration Specialist” on Long Island.

You’ll own all stages of a project from lead conversion through final invoicing, including:
– Conversion of Job Leads into Memorable 5-Star Experiences
– Responding promptly to urgent property damage calls, ensuring 24/7 availability for clients.
– Providing solutions based on client needs and long-term goals.
– Ensuring client satisfaction throughout the project lifecycle, creating lasting impressions that turn into 5-star reviews.
– Extreme Ownership for Crushing Revenue Goals
– Maintaining detailed, real-time documentation of project scope, progress, and client interactions.
– Maximizing opportunities for all phases of work (contents, asbestos abatement, rebuilds, etc.) that add real value for the client.
– Managing client and stakeholder expectations while ensuring projects are delivered on target.
– Preparing, justifying, and defending invoices with insurance carriers while advocating for clients and stakeholders.
– Building a Culture of Effective & Positive Collaboration
– Providing guidance and expertise to fellow Project Managers when needed.
– Promoting collaboration, accountability, and continuous learning across the organization.

If you need constant hand-holding or shy away from closing deals and defending invoices, this isn’t for you. If you’re driven, detail-obsessed, and genuinely thrive on delivering a 5-star client experience while hitting revenue goals, you’ll thrive here!

What You Get Here (That You Don’t Get Everywhere Else):
– A team culture built on accountability, collaboration, and continuous learning — not office politics.
– Real ownership of your projects and your client relationships from start to finish.
– A company with a start-up mentality and a track record of real, measurable growth.
– Leadership that values results and metrics as much as reputation and client experience.

Must Haves:
– Excellent communication and relationship-building skills with clients, stakeholders, team members, and partners.
– Proven ability to manage multiple projects with urgency under tight deadlines.
– Availability to respond to urgent situations outside standard business hours (on-call rotation required).
– Incredible selling ability reflected in a strong closing ratio.
– 3+ years of project management experience, preferably in restoration, construction, or a related industry.
– Strong knowledge of restoration processes, insurance claims handling, and industry standards.
– Exceptional organizational and documentation skills with keen attention to detail.
– Valid driver’s license and reliable transportation 24/7.
– Safety-first mindset; OSHA certification preferred.
– IICRC WRT & FSRT Certifications, or willingness to get.
– NYS DOL Mold Supervisor License, or willingness to get.
– Tech-savvy with email, mobile apps, computers, tablets, and smartphones.
– Xactimate software experience preferred.

What Success Looks Like:
– Leads convert into signed projects at a strong closing ratio.
– Clients consistently leave 5-star reviews and refer new business.
– Projects are documented thoroughly and delivered on target, phase by phase.
– Invoices are accurately prepared, justified, and successfully defended with insurance carriers.

Salary: $68,000 – $75,000 annually, commensurate with experience ( + bonuses and commission)